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Important info regarding delivery fees for 2019

Posted by Jerry O'Callaghan on

To our loyal customers,


We are writing to inform you of our delivery fee changes. This is
something that we have spent a lot of time deliberating about and we really hope
that you will continue to support us. We have regretfully had to increase our
delivery fees in order to run our service. You may be aware that our home
delivery service has been suffering a little as we have asked our wonderful
customers to continue spreading the word about our existence to try and
increase our customer base. After we spoke to our accountant a couple of weeks
ago, it is evident that this aspect of our business is struggling. We are hesitant to
give it up, as it is where our business started, and it is the reason that we got to
where we are today with our bricks and mortar store. We are passionate about
bringing organic food to small communities as we love being a part of your
health journey. It brings us so much joy; being able to provide many people with
healthy, ethical food options.

Although we have increased our prices, they still remain cheaper than
many of our competitors, including what major supermarkets are offering for a
delivery service. We hope that you can see the value in the time taken to pack
your orders with love and then have them delivered to your door.

For 2019 the pricing structure is as follows:
Pick up in store = FREE
Orders over $300 = FREE
Orders between $200-$300 = $3
Orders between $100-$200 = $6
Orders under $100 = $12

We are also offering a further discount for customers who sign up to a
regular, standing order. Standing orders can be weekly or fortnightly, and you
are welcome to make changes to your order from week to week as well as put
your order on hold if you are away etc. Making changes is as simple as sending
an email to orders@wholefoodshomedelivered.com.au by midday the day before
your scheduled delivery. We then input your order for you and charge your credit card accordingly. It is very simple and we have many customers using this
service already.

Standing orders over $200 = FREE
Standing orders under $200 = $5

In addition to this, if you would like to set up a standing order in January
you also score a slab (12x1L) of coconut water FREE with your first order 
The only fine print is that you don’t cancel within the first 6 deliveries
(either 6 or 12 weeks depending on whether you are on a weekly or fortnightly
schedule).

We look forward to working with you and helping you reach your health
goals in 2019.

Please get in touch if you have any questions.

Kind regards,
Kacey, Jerry, Eva & Arlo
0468 942 676


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